If you’ve got an easyJet flight booked and haven’t checked your inbox recently, now’s the time to do it.
Martin Lewis, the nation’s go-to money expert, has flagged something that easyJet customers genuinely need to know about, and unusually for a “warning,” this one comes with a rather pleasant twist. It’s not a scam alert or a fee hike. It’s actually money in your pocket.
EasyJet has been quietly issuing compensation and refund credits to passengers who were affected by flight disruptions, cancellations, and delays over the past couple of years. The catch? Many customers either don’t realise they’re owed anything, or the vouchers are sitting unclaimed, inching toward their expiry dates.
Lewis, via his MoneySavingExpert platform, urged passengers to log into their easyJet accounts and check for any outstanding credit.
“Don’t assume you’ve been paid what you’re owed. Always check your account directly,”
he advised, noting that airlines don’t exactly go out of their way to remind you the money is waiting.
Under UK261 regulations, which still apply post-Brexit despite what some airlines might prefer you to believe, passengers are entitled to compensation of up to £520 per person for significantly delayed or cancelled flights, depending on the route distance and how much notice was given.
The sums involved aren’t trivial. A family of four on a cancelled medium-haul route could theoretically be looking at over two thousand pounds sitting untouched in a digital account they’ve barely glanced at since booking a holiday in 2022.
Lewis also pointed out that some of these credits have already expired for passengers who didn’t act in time, which is precisely why he’s pushing the message now rather than later.
Checking is straightforward: log in to your easyJet account, head to the “My Bookings” or “Travel Vouchers” section, and see what’s listed. If you believe you’re owed compensation that isn’t showing, you can submit a claim directly through easyJet’s website or escalate to the Aviation ADR scheme if they drag their feet.
Given how many disrupted flights there were across 2022 and 2023, it’s worth asking yourself: when did you last actually look?
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